Return and Refund Policy
- Returns & Replacements
- Our products carry a full 3 year warranty against any factory defects. We also include a full 3 year technical support email support for any issues related to setup, updates, or just simply using your new unit. If you feel your unit is defective, and require a replacement simply send an email to [email protected] with your full name, address, original order number, and a phone number to get ahold of you. Please expect the representative to go through some troubleshooting prior to issuing your the RMA (Return Merchandise Authorization) for your item. We will be more than happy to replace any defective product free of charge within the 3 year warranty period. Shipping back to us is not covered and must be paid at the buyers expense. Please note, warranty does not cover physical damage or program deletion. Returns are accepted within 14 days and have to be returned back in new and unused condition including packaging material. Return shipping and handling is not covered. There is a 15% restocking fee that applies to all returns. Additionally, shipping and handling is non-refundable and will be deducted from your refund amount. Refunds are submitted only through the same method in which we received the payment. Returns attempted after our 14 day return policy will not be accepted for a refund. The 14 day period starts from the time the package is delivered to your address.
- We accept orders through our website www.techboxtv.com 24 hours a day, 7 days a week, and 365 days a year. You are more than welcome to email us to ask any questions. We can answer any specific questions, and ensure the order goes through succesfully.
- Payment, Pricing & Promotions
- We run TechBox TV in a wholesale business fashion, as we are certain you can tell from our pricing structure. We typically cannot further discount our products. If you have a large order, or have a wholesale purchase you want to organize, email hell[email protected] We will do our best to accomodate you. We typically don't have any coupon codes or further promotions as we are already passing the discounts to you, the customer. We are not in the business of price gouging, so we try to provide the lowest and fairest pricing to all our customers. For payments, we accept Visa, Mastercard, Discover or American Express for credit cards, and are currently accepting Paypal payments through checkout as well.
- Viewing Orders
- You are more than welcome to login to your account at any time to view your order, ensure all the information inputted is correct, and to see the current status of your order. Please note, you will have to ensure that you register prior or during the purchasing process to view order status by logging into the account. As a registered guest you will have a password and username to log in. Buyers that checkout as a guest cannot login in the future to view order status. Regardless, all order status emails are sent automatically when the order is placed, as well as when the order ships.
- Updating Account Information
- If you need to update your account information at any time, please call us at our listed toll free phone number, or simply email [email protected] and we will be happy to make the changes immediately for you.
* Some programming and apps require a subscription. We are selling you a media center hardware box, not a content service. All applications are third party applications. All sales are an agreement and understanding of our disclaimer found on every page of this website. Kodi name and Kodi Logo are a registered trademark of the XBMC Foundation.